Lost or Damaged Baggage
Damage, delayed, tampered/pilferage and loss of baggage should be reported to RwandAir representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number. RwandAir may not accept liability for damage or loss of baggage complaints made after leaving the baggage claim area.
RwandAir shall not accept claims for damages of wheels, handles, straps ,scratches and minor cuts /dents. These types of claims are considered normal wear and tear.
Baggage Claims
RwandAir sincerely regrets any possible delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 21 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.
Great emphasis is given to correct Tag Details, Address on the missing bag, and Brand Information of the Bag, Color and Type of bag, and Content of the Bag. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.
Contact local RwandAir offices on info@rwandair.com this email is accessed by all stations where RwandAir operates.
We will endeavor to identify and retrieve your bag within the shortest time possible.
If your bag is delayed beyond the stipulated tracing period of 21 days, Please contact the local station: https://www.rwandair.com/contact-us/ or lostandfound@rwandair.com
